Walmart partners with OpenAI to create AI shopping services, WMT stock price hits a historical high.

On October 14, the well-known American retailer Walmart announced a collaboration with OpenAI. In the future, users will be able to search for Walmart products and place orders directly in the conversation just by opening ChatGPT. From predicting lifestyle needs to planning and checkout, the entire process will be integrated by AI services.

Mainly promote AI prioritized shopping experience, products can be purchased directly in ChatGPT.

Walmart stated that this collaboration with OpenAI primarily allows consumers and members of its retail brand Sam's Club to purchase products directly through ChatGPT.

The new feature is called “Instant Checkout” ( Instant Checkout ). Users only need to input their needs in ChatGPT, such as “Help me restock toilet paper” or “Help me plan this week's breakfast ingredients,” and ChatGPT can instantly search for Walmart products, recommend items, and complete the payment process.

This integration will be launched first in the United States, allowing consumers to complete their shopping directly in the chat without having to open a website or app. Walmart stated that this will be the beginning of the AI-First shopping experience, where AI will be involved throughout the entire process, from understanding needs to completing transactions.

Walmart has fully implemented AI, from product listing to customer service applications.

Walmart stated that its collaboration with OpenAI is built on the foundation of the company's AI technology over the past few years, and currently AI is being utilized in the following areas:

Product catalog optimization: Utilize AI to improve product content and categorization, reducing the fashion product production cycle by up to 18 weeks.

Improved Customer Service Efficiency: AI assists the customer service center in handling issues, reducing the average resolution time by 40%.

Smart Replenishment and Forecasting: AI learns customer shopping habits through data, proactively predicts demand, and adjusts inventory.

Walmart stated that these applications aim not just for speed but to make the entire shopping process more intuitive and smoother.

Promote employee AI certification and enterprise-level ChatGPT applications

In addition to consumer-facing applications, Walmart has also fully implemented OpenAI's solutions internally. The company stated that it has become one of the first large enterprises to participate in the OpenAI Certification program, promoting AI training courses for employees so that colleagues from various departments can understand and use AI tools.

At the same time, Walmart has officially introduced ChatGPT Enterprise into its corporate team for content writing, data analysis, and decision support. Following the announcement of the collaboration, Walmart's stock price rose nearly 5%, reaching a historic high of $107.21.

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